Product and General

What size should I order?

Our shirts are unisex, slightly smaller than men's shirts, and a bit larger than women's shirts. We recommend ordering your usual size or sizing up if you're between sizes. You can refer to the size chart on each product listing for guidance. For the best fit, we suggest measuring yourself.

Where are your products manufactured?

Most of our suppliers are located in the USA and Canada

Can I request custom print products?

We'll do our best to accommodate custom print design requests. Reach out to us at info@birdhavencreations.com for more details

How do you support bird conservation?

We're dedicated to donating a portion of our profits to North American bird advocacy groups

Which bird conservation groups do you support?

We're in the process of partnering with several organizations. Stay tuned for announcements!

Ordering

Can I modify my order after it's placed?

For order changes, contact us promptly. Once an order is processed by the supplier, we may be unable to make changes. Check our order editing page for details

Can I include a gift note with my order?

Currently, we don't offer the option to include gift notes. However, we can coordinate with the supplier if they can include a note along with the package -Kindly write to us for more details after placing the order

Is it possible to cancel my order?

Reach out to us at info@birdhavencreations.com for order cancellations. The ability to cancel depends on the order's processing stage

Why is my discount code not working?

Double-check the code's accuracy. We accept one discount code per order. If issues persist, contact us at info@birdhavencreations.com.

Shipping and Delivery

Do you charge for shipping?

No, we offer free shipping on all orders. The price you see during checkout is the final cost

When will my order ship?

Most orders ship within 2-5 business days from the order date. You'll receive a shipping confirmation email with a tracking ID

Will I receive a tracking number?

Yes, we'll email you the tracking number once your product is shipped

Can I update my shipping address?

Address changes are possible for unfilled orders. Contact us immediately if you need to update your address

Do you ship internationally?

Yes, we offer international shipping, but please note that international rates may be higher

What should I do if my order doesn't arrive?

If your package is marked as delivered but hasn't arrived, give it a bit more time. Sometimes carriers pre-scan packages. If there's no tracking update for 5 days or if it was never updated since label creation, contact us for assistance.

Returns and Exchanges

What is your return/exchange policy?

We want you to be satisfied with your purchase. Check our return policy for details on returning or exchanging unworn and unwashed items within 15 days of purchase

How do I start a return or exchange?

Contact us, and we'll guide you through the process. You'll receive an email confirmation once your return/exchange is processed

My product arrived damaged, what should I do?

We apologize for the inconvenience. Contact us at info@birdhavencreations.com with a description and photos of the damage, and we'll assist you